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About EVISAVIETNAM
About
Form EVISAVIETNAM
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1. Introduction Welcome to E-Visa Vietnam. By accessing our website and using our services, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before submitting your application.
2. Service Description We provide consultancy and assistance services for obtaining a Vietnam Visa. We are a private agency and are not affiliated with the Government of Vietnam. The final decision to grant a visa lies entirely with the Vietnam Immigration Department.
3. User Responsibilities
You agree to provide accurate, complete, and up-to-date information as required in the application form.
You are responsible for ensuring your passport is valid for at least 6 months from the date of arrival.
You must verify the information in your visa approval letter/e-visa immediately upon receipt and notify us of any errors.
4. Processing Time Processing times listed on our website are estimates based on business days (Monday to Friday, excluding national holidays). We are not responsible for delays caused by the Vietnam Immigration Department, system maintenance, or force majeure events.
5. Limitation of Liability We are not liable for any loss, delay, or cancellation of your trip arising from:
Rejection of your visa application by the government.
Inaccurate information provided by you.
Changes in government policies or regulations.
6. Amendments We reserve the right to modify these terms at any time. Continued use of our services constitutes acceptance of the modified terms.
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1. Information We Collect To process your visa application, we collect the following personal information:
Identity Data: Full name, date of birth, nationality, passport number, passport expiry date.
Contact Data: Email address, phone number.
Travel Data: Date of arrival, port of entry.
Documents: Uploaded copies of your passport and portrait photos.
2. How We Use Your Information Your data is used strictly for the purpose of:
Processing and submitting your visa application to the Vietnam Immigration Department.
Sending you the visa results via email.
Contacting you regarding your application status or to request additional information.
3. Data Sharing We do not sell or trade your personal information to third parties. Your data is shared only with:
The Vietnam Immigration Department (government authority) for the sole purpose of visa issuance.
Payment gateways to process your service fee securely.
4. Data Security We implement specific security measures, including SSL encryption, to protect your personal information from unauthorized access, alteration, or disclosure.
5. Your Rights You have the right to request access to, correction of, or deletion of your personal data stored in our system, subject to legal retention requirements.
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1. General Principle Our service fees cover the costs of consultancy and processing your application with the government. Therefore, refunds are subject to the status of your application.
2. Eligible for Refund
100% Refund: If you cancel your request before we have started processing or submitted your application to the government system.
Service Error: If your visa is denied or contains errors due to our mistake, we will refund the service fee or re-apply for you at no extra cost.
3. Non-Refundable Cases No refunds will be issued in the following scenarios:
The application has already been submitted to the Vietnam Immigration Department.
The government rejects your visa application for reasons related to your background (e.g., blacklist, violation of laws).
You change your travel plans or no longer wish to travel after the service has been rendered.
Delays caused by the Immigration Department that are beyond our control.
You provided incorrect information (e.g., wrong passport number, wrong date of arrival) and the visa has already been issued.
4. Processing Refunds Approved refunds will be processed within 7-10 business days and credited back to the original method of payment.
